We hope that you love all your purchases from Alibi Boutique / UpTown Chic Boutique & Gifts. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 10 business days of your receipt of the purchase. After this timeframe, your item will not be eligible for return. Store credit expires 30 days from the date of issue.
*JEWLERY, INTIMATES/BODYSUITS, HOLIDAY THEMED, AND SALE ITEMS ARE FINAL SALE.*
The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx. We are not responsible for items that are lost or damaged while in-transit to us.
Please email us at to inform us of a return request. Once your return request has been approved, we will process a store credit. Please do not send back a return until it has been approved.
For returns, please ship your item to 339 Main Plaza New Braunfels, Texas 78130. Please wrap your item neatly and in paper of some kind to protect the item.
Damaged items must be reported within two days of the receipt of your order. Please email us at and forward photos of any damage.
Shipping and Delivery
Please allow 2-5 business days for your order to be processed. All packages are mailed via USPS. You will receive an email containing tracking information once your package has been shipped. We charge a flat $7 shipping rate.
We are not responsible for a customer selecting the incorrect shipping method at checkout or entering the incorrect shipping address. Please make sure all information is correct before submitting your order at .
**Please note due to COVID-19 and USPS your package may experience shipping delays.**
**WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. IF YOUR PACKAGE IS LOST IN TRANSIT YOU WILL NEED TO FILE A CLAIM WITH THE POST OFFICE.**
STORE PICK UP
For our local customers, we offer store pick up. If you wish to choose this as an option, please select "store pick up" at checkout. If you select "store pick up" at checkout, your order will be available for pick up at Alibi Boutique located at 339 Main Plaza in New Braunfels, TX. We will either give you a call or send you an email once your order is ready to be picked up. If you would like to schedule a pick up at our UpTown Chic - Boerne location, please call us at 830-627-1177.