Return Policy

We hope that you love all your purchases from Alibi and UpTown Chic. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 10 business days of your receipt of the purchase. After this timeframe, your item will not be eligible for return. 

The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx. 

No return authorization is needed, simply ship your item to 125 Mackenzie Drive New Braunfels, Texas 78130. 

Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you and is good for 90 days. Items purchased with store credit are final sale. All sale items are FINAL SALE.

Please wrap your item neatly and in paper of some kind to protect the item. 

Damaged items must be reported within two days of the receipt of your order. Please email us at uptownchicnb@gmail.com and forward photos of any damage. 

Shipping and Delivery

Shipping costs will be calculated at checkout.

**WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. IF YOUR PACKAGE IS LOST IN TRANSIT YOU WILL NEED TO FILE A CLAIM WITH THE POST OFFICE.**

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