We hope that you love all your purchases from Alibi Boutique / UpTown Chic Boutique & Gifts. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 10 business days of your receipt of the purchase. After this timeframe, your item will not be eligible for return.
The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx.
No return authorization is needed, simply ship your item to 125 Mackenzie Drive New Braunfels, Texas 78130.
Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you and is good for 90 days. Items purchased with store credit are final sale. All sale items are FINAL SALE.
Please wrap your item neatly and in paper of some kind to protect the item.
Damaged items must be reported within two days of the receipt of your order. Please email us at and forward photos of any damage.
Shipping and Delivery
Please allow 2-3 business days for your order to be processed. All packages are mailed via USPS. You will receive an email containing tracking information once your package has been shipped. Our shipping rate is a flat $7.
**WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. IF YOUR PACKAGE IS LOST IN TRANSIT YOU WILL NEED TO FILE A CLAIM WITH THE POST OFFICE.**
STORE PICK UP
For our local customers, we offer store pick up. If you wish to choose this as an option, please select "store pick up" at checkout. If you select "store pick up" at checkout, your order will be available for pick up at Alibi Boutique located at 339 Main Plaza in New Braunfels, TX. We will either give you a call or send you an email once your order is ready to be picked up. If you would like to pick up an order at our UpTown Chic-Boerne location, please call us at 281-744-7019.